If you’ve ever posted a question on our support forum, you’re likely to get helped by one of our volunteer support staff. These users have volunteered their time to help others with questions and problems regarding our service. We only hire the best, most knowledgeable people to ensure our support is top notch. Although we get 10-20 applications a month from those wanting to join our team,  little is known about what we look for when hiring. Below are a few specifics we want in support staff:

• Activity
  It goes without saying that we only want the most active staff. Staff should enjoy helping users and be around to post 10+ times a day.
  
• Knowledge/Quality
  It’s important that staff are well informed and experienced with all of the freeforums.org features and services. This should be reflected in their quality support posts. We’re not looking for people to be correct 100% of the time (we’re all human) but being able to give accurate answers most of the time is needed.
• Politeness
  On the support forum we deal with a lot of users, most are having some kind of problem. When was the last time you called up your Internet provider and told them how much you enjoy their service? Exactly…probably never. The same is true on the support forum. Even though we’re a 100% free service, and we pay a lot out-of-pocket to provide free forums, users expect the best. Being able to work with these users without blowing up is key
• Dedication
  Being loyal and dedicated to FreeForums.org and our community is huge. We need staff who will stick with us through anything, the good or the bad. Who will always put the community first, and remember that the whole purpose is to have fun!
  

Overall the support team is a great way to improve yourself as a person while providing a service to others. As a huge provider of forums we’re great on resumes, and for building your professional skills. If you’re interested in applying please read our application topic!

Most forum hosts have one goal in mind: offering good forums. At FreeForums.org we take that a step further and not only have the best forums, but we also have a goal of helping you (the admin) make your forum as active as possible. By installing user retention mods like the chat box, arcade, welcome PM, and the inactive user reminder, we help look after both admins and users. We try hard not only to make sure you have what you need as an admin, but we try even harder to make sure your users have what they need to keep participating. After all, without users forums are dead. Through our hard work it has paid off, and I’m here to share some stats with you straight from the FreeForums.org lab:

In the past five months we’ve increased active forums by over 50%.

In this same time we have increased active forum users  by over 65%.

For a network as large as FreeForums.org this is a huge increase, and a testament to our hard work making sure we have the best forum platform both for both admins and users. Due to our high emphasis on user experiences and attention to detail when designing our forum hosting platform, when you host with FreeForums.org you have a greater chance of success than anywhere else.

So what’s in store for the future? We already released a few forum promotion articles and have more on the way. We also have a ton of new features we will roll out this summer that will help you increase the activity on your forum.