FreeForums.org is known for the low overhead costs associated with being efficient. Efficient severs, efficient code, efficient work schedules, all the way down to efficient use of resolving topics. We’re always looking for ways to shave seconds off the time it takes to complete a task. Which is why we recently added the “Self Resolve” button to all support posts. Now, after fixing the problem or getting your answer, you can mark your own topic resolved.

We found that over 40% of topics are resolved by the time staff get the chance to resolve it themselves. Taking the 100+ tickets a day we see, that’s 40 times a day our staff don’t have to enter a thread, read through the problem, see it’s been resolved, and click the resolve button. Estimating 20 seconds per thread, this saves us 14 minutes a day, 1.5 hours a week, and 6 hours a month!

Help us help you, resolve your own topic!